Call Connect

	Home \| Vision-Mission \| Contact Us \| Interactive email marketing
	July 2010	CEO \| News \| Intelenet bags UID call centre deal \| Right Click \| EXL Services

Advertisers

News

TOP STORY

BPOs may look for rural markets to cut costs
FOR India’s over $15-billion BPO industry, the next big shifts include hiring more resources in the markets they serve, moving away from the traditional voice-based low-margin business and leveraging the rural market for creating another delivery layer that could bring costs further down. India is already losing around 70% of all incremental voice, call centre business to newer rivals such as Philippines.

NSN bags $700-m network-outsoucing contract from Bharti
BHARTI Airtel has awarded a network-outsourcing contract worth $700 million to Nokia Siemens Network (NSN) to expand and upgrade the operator’s GSM network in eight regions, the company said on Thursday.

‘Simple BPO ops will no longer be profitable’
Some of the big US and
European companies
have come to India and
have capitalised on the traditional advantage that India offers-namely high-quality talent available at low-cost.

Intelenet bags UID call centre deal
	BACK office firm Intelenet Global Services has outbid bigger rivals such as Genpact and Wipro BPO to win the tender for providing outsourced call centre services for the prestigious Unique Identification Authority of India (UIDAI) project, according to several people familiar with the decision. This is the second tender to be awarded by the authority led by former Infosys CEO and cofounder, Nandan Nilekani, in a series of contracts totalling $ 1 billion. The UID project is being watched globally by governments, service providers and vendors because of the scale and complexity involved in providing a unique, verifiable identity to over a billion Indians. Vendors, both global and Indian, are vying for different parts of this huge project, the largest undertaken by any government. The first tender for software application development was awarded to Mindtree.



For advertisement on Call Connect Email:

RIGHT CLICK

BPO firms step up onshoring solutions
With new rivals like philippines, local vendors are forced to set up global delivery centres

.......................

EXL Services scouts for buyouts in US
INDIA-BASED back office services firm EXL Services, which competes with bigger rivals like Genpact and WNS Global Services, plans to establish a delivery footprint in its top export market of the US through an acquisition. The firm is currently evaluating several deals, said the company’s president and CEO Rohit Kapoor.


.......................

Sponsorship Links